Technical Support Engineer (CATIA V5) - Solution Center
Full time position
Location: Mississauga, ON
Number of positions: 1

RAND's Solution Center has an opening for a technical support engineer who will be responsible for providing remote technical support to customers in the Dassault Systèmes software stream. Applications include CATIA V5 and SmarTeam (experience with Inventor, AutoCAD Architectural, Civil 3D, Map, and Vault. is a bonus). Technical support will be provided via telephone, webcast and other electronic communications. The individual will have excellent written and verbal communication skills, as well as strong problem solving and time management skills.

Our Technical Support Engineer will:

• Provide timely, technically accurate solutions for Dassault Systèmes application users (customers)
• Maintain a high level of service and call statistics within the Solution Center through self-management of time and priorities
• Work effectively in a fast-paced, demanding environment
• Continually build technical expertise
• Develop a sense of teamwork and responsibility within the Solution Center to focus on customer service

Education & Experience Required:

• University degree (B.Sc or B.Eng) or a Three Year college diploma (Technologist designation)
• Experience working with 3D CAD and product data management (PDM) applications
• Proficiency in a Windows 2000/XP environment
• Experience in a customer focused position
• Excellent English verbal and written communication skills
• Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
• Must be highly motivated and a self starter

Our Solution Center Technical Support Engineers provide the answers clients want, when they want them, how they want them. Engineering productivity is a key component to how well our clients’ businesses thrive. That’s why RAND provides ProductivityNOW, a resource and service for PLM software users and information technology products, including Autodesk and Dassault Systèmes design software. Our service provides the answers clients need for their application and IT challenges, when they need them.

We have a strong, team oriented environment, an opportunity to learn and practice the latest software applications, and we support the ongoing education of our people through our tuition reimbursement program. Rand offers a great compensation package including bonuses.

Qualified applicants are encouraged to send their resume and cover letter to Corporate Human Resources at hr@rand.com.