The answers you want. When you want them. How you want them.
Engineering productivity is a key component to how well your business thrives. That’s why RAND provides ProductivityNOW, a resource and service for Product Lifecycle Management software users and information technology products, including Autodesk, Dassault Systèmes, Siemens Solutions, and PTC design software. Our service is designed to give you the answers you need for your program and IT challenges, when you need them. Whether your team needs assistance with an installation, access to technical tips, or simply an answer to a question, RAND’s ProductivityNOW program is the ideal solution for you.
We recognize that every company is unique and requires different levels of support. ProductivityNOW offers a set of comprehensive full- and self-service support features in three package levels to help you capitalize on your application investment and maintain workplace productivity:
ProductivityNOW SUPPORT
For those that would like one-on-one issue resolution support, ProductivityNOW SUPPORT offers rapid access to our experienced and highly skilled Certified Support Engineers. As a ProductivityNOW SUPPORT client, you will receive:
- Live telephone and remote desktop support from Monday through Friday, between 8:00AM and 8:00PM ET
- Access to our problem resolution knowledgebase, online activity reports, online case creation and management tools, and topic-specific discussion forums
- Monthly Instructor-Led Live Learning Series classes focusing on specific CATIA V5 subject matter for continuous skills improvement
ProductivityNOW SOLO
Find the answers to your engineering software questions quickly, efficiently, and at your own pace, 24/7/365, with SOLO. A user-friendly knowledgebase, SOLO is designed to assist you in getting the most out of your engineering software using combined sources of knowledge from RAND’s training, technical support, and consulting groups. With ProductivityNOW SOLO, you can:
- Access learning objects on your topic of choice
- Obtain tips and techniques
- View video demonstrations
- Practice your skills with hands-on exercises
- Review questions answered by our Certified Support Engineers
- Access to our topic-specific discussion forums
ProductivityNOW COMPLETE
Need a more proactive support plan? ProductivityNOW COMPLETE is for clients who value increased full- and self-service support options. In addition to including all of the exceptional features of ProductivityNOW SOLO and SUPPORT, the COMPLETE program provides you more online support options and enhanced eLearning tools:
- Chat live with a Support Engineer without picking up the phone
- Share your desktop for that issue that is difficult to describe
- View Live Learning Series recordings to continually improve your skills
- Take advantage of our knowledge assessment tools and WebShops for area-specific skills improvement
|
