ProductivityNOW Support Portal
Design and engineering productivity is a key component to how well business thrives. That's why IMAGINiT Technologies provides ProductivityNOW, a resource and service for Autodesk®, AutoCAD®, and select CAD/Design software users. Our service is designed to get the answers you need for your program and IT challenges, when you need them. Whether your team needs assistance with an installation, access to technical tips, or simply an answer to a question, IMAGINiT's ProductivityNOW program is the ideal solution for you.
Key Benefits of ProductivityNOW
When you choose IMAGINiT as your technology partner, you can be assured of:
- Highly trained staff who accelerate your response time and issue resolution
- Excellence in the level of customer services provided
- Latest web-based call center technology, including Computer Telephony Integration (CTI)
- Certified product specific support engineers
- Full and self-service support options that capitalize on your application investment while maintaining productivity
Choose the Level of Support You Need
- ProductivityNOW SOLO
- ProductivityNOW Support
- ProductivityNOW Support Premium
ProductivityNOW SOLO
Find the answers to your engineering software questions quickly, efficiently, and at your own pace, 24/7/365, with SOLO (Searchable Online Learning Objects). A user-friendly knowledgebase, SOLO is designed to assist you in getting the most out of your design and engineering software using combined sources of knowledge from IMAGINiT’s training, technical support and consulting groups.
- Access learning objects on your topic of choice
- Obtain tips and techniques
- View video demonstrations
- Practice your skills with hands-on exercises
- Review questions answered by our Certified Support Engineers
As a ProductivityNOW SOLO customer, you will also receive 24/7 access to our topic-specific discussion forums, enabling to communicate with fellow users to get additional answers to common software questions, along with the opportunity to share solutions or provide insight to others.
ProductivityNOW Support
In the event that you would like one-on-one issue resolution support, ProductivityNOW Support gives you:
- Rapid access to our experienced and highly skilled Certified Support Engineers
- Live telephone and remote desktop support from Monday through Friday, between 8:00 am and 8:00 pm ET
- Live application assistance when you need it
- Expanded access to IMAGINiT’s ProductivityNOW portal
The ProductivityNOW portal gives you 24/7 access to our problem resolution knowledgebase, online activity reports, online case creation and management tools, and topic-specific discussion forums.
ProductivityNOW Support Premium
Need a more proactive support plan? ProductivityNOW Premium is for customers who value increased full- and self-service support options. In addition to including all of the exceptional features of ProductivityNOW SOLO and Support, the Premium program provides you more online support options and enhanced eLearning tools.
- Provides all the features of ProductivityNOW SOLO and Support
- Chat live with a support engineer without picking up the phone
- Share your desktop to solve that issue too difficult to describe
- Take advantage of our knowledge assessment tools and WebShops targeting your learning based on key areas.
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